Security tenders are necessary for all sectors and are often commissioned by both private and public sector organisations; including government departments, agencies, and local authorities.

 

The procurement models for security tenders tend to vary depending on the type of service needed. For more specialised services or provision on an ad-hoc basis, commissioners may award contracts to a single successful bidder. However, some buyers may require a range of services and choose to commission multiple providers. In this case, tenders may be issued for the creation of a framework agreement, with individual lots for different areas of provision. This approach allows buyers to work with multiple providers while still maintaining control over the security services provided.

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Here are some common areas that we see flagged up for evaluation:
 

Relevant Contract Experience
 

• You must demonstrate relevant experience delivering similar contracts on a comparable scale.

• Provide case studies or references to show that the bidder has the necessary experience to deliver the required security services.

 

Contract & Account Management
 

• Provide details of dispute resolution procedures and monitoring key performance indicators (KPIs) to ensure that the contract is delivered to a high standard.

• Outline how you will manage the contract, ensure accountability, and maintain communication with the client.

 

Technology
 

• Describe the use of technology in delivery - such as body cameras, audio recording, tracking systems, and other relevant technology.

• Demonstrate how technology will enhance the delivery of security services, improve efficiency, and add value to the contract.

 

Staffing, Training & Qualifications

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• ​Detail recruitment, selection, and vetting procedures for security personnel.

• ​Outlining details of deployed training programs and qualifications attained by security personnel.

• Explain how you will ensure that your personnel are qualified and trained to deliver the required security services.
   

Contingency Planning
 

• Describe business continuity measures put in place to mitigate and prevent business disruption, ensuring continuity of service in the event of an emergency or crisis.

• This can include outlining how your company will manage risks, respond to emergencies, and ensure continuity of service to the client.
   

Corporate Social Responsibility
 

• Describe how you will contribute towards social, economic, and environmental benefits throughout the contract's lifetime.

• Outline how your company will ensure that your services are delivered in an ethical and sustainable manner, and how you will contribute to the local community and wider society.

 

 

There are two approaches the 'Buyer' will utilise to evaluate bids: combining quality and price through the Most Economically Advantageous Tender (MEAT), or focusing solely on quality.

 

Regardless of the approach, it is essential to recognise that quality is always the most critical factor.  Bidders who score higher on quality are more likely to have pricing flexibility.

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Tender documents typically require you to confirm your compliance with various mandatory criteria, such as ensuring that all SIA-regulated staff hold valid licenses and that employees with Enhanced DBS checks are appropriately identified.  Additionally, you may be asked to confirm adherence to specific ISO standards and possess additional accreditations such as SafeContractor for health and safety.